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Click "Start a Return" above and tell us about your item. We'll provide a return authorization and instructions.
Pack your item in its original condition with all tags attached. Use our return label or your own shipping method.
Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total at checkout, so there are no surprise fees when your package arrives - even for orders over €150.
The Import One-Stop Shop (IOSS) is an electronic portal that businesses use to comply with VAT obligations on distance sales of imported goods to the EU. Since 1st July 2021, all goods imported into the EU are subject to VAT.
What this means for you: We include VAT in all prices and handle all customs duties for European customers. Your orders are shipped DDP (Delivery Duty Paid), so you won't pay any additional fees on arrival.
Promo code - 5% Off your First Order
Luxuriously creamy and expertly crafted, Hotel Chocolat's Vanilla White Hot Chocolate Sachets deliver a barista-grade drinking chocolate experience at home. Made with 36% pure white chocolate and real Madagascan vanilla, each sachet creates a rich, smooth, and aromatic beverage perfect for a mid-afternoon treat or a comforting evening indulgence. The finely grated chocolate flakes dissolve effortlessly, ensuring a velvety texture every time.
For the ultimate experience, use with the Hotel Chocolat Velvetiser System: simply add one sachet to the machine with your choice of dairy or plant-based milk, press the button, and let it create a perfectly blended, silky-smooth drink. Alternatively, heat milk on the stove until steaming, whisk in the chocolate off the heat, and gently warm until fully melted—avoid boiling to preserve the delicate flavours.
Made according to Hotel Chocolat’s 'more cacao, less sweet' philosophy, this vanilla white hot chocolate offers a more authentic and satisfying taste. Every batch uses 100% Engaged Ethics cacao, reflecting the brand’s commitment to authenticity, originality, and ethical sourcing.
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