Refunds

Yachew will issue a refund, or replacement (if possible) in the following circumstances:

  • If the products never arrives
  • Damaged on arrival
  • Faulty manufacturing 
  • Customer change of mind
  • Incorrect product (warehouse error)

Please refer to our Returns section for further details on these processes.

We will issue the reimbursement using the same means of payment as you used for the initial transaction within 7 days unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

You will have to bear the direct cost of returning the goods in cases of change of mind but for all other reasons we will arrange shipping labels or cover the return costs if required.

Store Credit

As a good will gesture we may sometimes provide a store credit in the form of a Gift Card which will be assigned to your account and can be used freely on our website and expire within 10 years.

If there are other instances or any other questions please contact our Customer Service team on support@yachew.com who will be able to assist you further.

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