Delivery & Returns
No surprise fees on delivery. Any import duties are settled at checkout — never on your doorstep.
All delivery timeframes start from the day after you place your order, unless otherwise specified.
Delivery times & costs by country
Australia FREE · 3 to 17 business days
Express is FREE on orders over $200.00 AUD
Austria FREE · 2 to 11 business days
Belgium FREE · 2 to 11 business days
Canada FREE · 3 to 17 business days
Denmark FREE · 2 to 11 business days
France FREE · 2 to 11 business days
Express is FREE on orders over €100.00 EUR
Germany FREE · 2 to 11 business days
Hong Kong From $38.00 HKD (weight-based) · 3 to 17 business days
Ireland FREE · 2 to 11 business days
Italy FREE · 2 to 11 business days
Japan FREE · 3 to 17 business days
Netherlands FREE · 2 to 11 business days
New Zealand FREE · 3 to 17 business days
Poland FREE · 2 to 11 business days
Singapore FREE · 3 to 17 business days
South Korea FREE · 3 to 17 business days
Switzerland FREE · 3 to 17 business days
United Arab Emirates FREE · 5 to 12 business days
United Kingdom FREE · 2 to 4 business days
Express is FREE on orders over £100.00 GBP
United States FREE · 3 to 17 business days
How your order travels
- Order placed Confirmation email sent instantly
- Processing Picked & packed with care
- Shipped Shipping confirmation sent
- In transit On its way to you
- Delivered Enjoy your purchase!
Easy 30-day returns
Changed your mind? No problem.
- Contact us. Start a return request and tell us about your item. We'll provide a return authorization and detailed instructions.
- Ship it back. Pack your item in its original condition with all tags attached. Use our label or your preferred carrier.
- Get refunded. Once we receive and inspect your return, we'll process your refund within 5-10 business days.
Questions?
Will I have to pay customs charges in the EU?
No! We ship all orders DDP (Delivery Duty Paid). All VAT and customs duties are included in your order total, so there are no surprise fees — even for orders over €150.
What is the IOSS (Import One-Stop Shop)?
IOSS is an electronic portal for handling VAT on EU imports. What this means for you: We include VAT in all prices and handle customs. Your orders ship DDP, so you pay nothing extra on arrival.
You'll receive confirmation emails when your order ships. Gift card purchases don't count towards free delivery. We cannot deliver to military addresses in EU countries. Problems? Contact us.
