Returns

Yachew offers a 30 day return policy, this period will expire 30 days from the day on which you acquire physical possession of the goods.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise with you delivery then these need to be reported to us immediately so that we can investigate.

We will issue the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

How do I arrange a return?

Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return, meaning that the process may take longer.

To start a return, you can contact us at support@yachew.com.

We will need to know:

1) Your order number.

2) The item you want to return

3) The reason for return.

After receiving a Return Merchandise Authorization (RMA) number, place the item securely in its original packaging, and mail your return to the following address:

Yachew

Attn: Returns

RMA #

Unit 45 Parkhall Business Village

Park Hall Rd

Stoke-On-Trent

ST3 5XA

United Kingdom

If you request a replacement and the product is no longer available, we will process a refund back to the original payment method used to purchase the item.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. 

Once received into our warehouse, we will endeavour to process your return within 7 working days and process a refund accordingly.


Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

- If we sent you the wrong item

- If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. 

If you have any further questions please don't hesitate to contact us.

 

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